Updated 15 September 2026

Privacy notice.

Who we are

This website is operated by Bidlow Ltd, trading as BidlowAI (“we”, “us”, “our”). We are the data controller responsible for your personal data.

Registered in England & Wales, company number 16374082. Registered office: 27 Roxburgh Road, Stamford, Lincolnshire, PE9 2XE.
Contact: support@bidlow.co.uk.

What this policy covers

This policy explains what personal data we collect through this website, why we collect it, the legal basis for using it, how long we keep it, who we share it with, and the rights you have. It applies to bidlow.co.uk only.

The personal data we collect

• Enquiries (contact form): your name, company, email address and the contents of your message.
• Bookings: if you book a call, the booking is handled by Calendly and may include your name, email address and any details you choose to provide.
• Direct contact: any information you include if you email or call us.
• Technical data: our hosting provider keeps standard server logs (for example IP address, browser type and pages requested) for security and to operate the site. We do not use analytics or advertising trackers.

How and why we use your data (legal bases)

• To respond to your enquiry and discuss working together — legal basis: our legitimate interests in responding to people who contact us, and taking steps at your request before entering into a contract.
• To arrange and hold a call you’ve booked — legal basis: legitimate interests / steps prior to a contract.
• To keep the website secure and working — legal basis: legitimate interests in the security and integrity of our systems.
• To comply with our legal obligations — for example, keeping records we are required to keep.

We do not use your details for marketing without your consent, and we do not sell your data to anyone.

Who we share it with

We use a small number of trusted service providers (processors) who handle data on our behalf, under contract and only on our instructions:

• Microsoft Azure — website hosting (primary region: West Europe) and server logs.
• Microsoft 365 — our email.
• Formspree (Formspree, Inc., USA) — delivers contact-form submissions to us.
• Calendly (Calendly, LLC, USA) — processes call bookings, only if you choose to use it.

We may also disclose information where required by law, or to establish, exercise or defend legal claims.

International transfers

Some of our providers are based outside the UK (including the USA). Where personal data is transferred outside the UK, we rely on an appropriate safeguard recognised under UK data protection law — such as UK adequacy regulations or the UK International Data Transfer Agreement / Addendum to the EU Standard Contractual Clauses — so your data receives an equivalent level of protection.

Voice and the guided brief

The public guide currently uses typed answers. Voice input is being tested separately and is not enabled on the public site. The following describes that optional preview capability.

The guide asks predefined questions and plays pre-generated narration hosted with this website. Speech recognition runs locally on your device using a downloaded English speech model. The speech engine and model files are served by Bidlow's website and may be retained in your browser's normal resource cache. Microphone audio is held temporarily in memory for transcription; it is not uploaded to Bidlow or a third-party speech service. Starting the conversation or choosing to speak requests microphone permission and enables listening after each question. Typing, pausing the conversation or leaving the tab stops microphone input until you resume. A short pause in speech lets the guide transcribe a sentence without stopping the microphone or advancing the question. After an answer is written and you stay quiet, the guide continues to the next question. Listening is limited to five minutes per answer. Pause conversation stops the microphone. Next is available if you want to skip a blank question. Speech recognition can make mistakes and can pick up other people nearby; review your draft before sending it. Typing is always available.

Your project type and answers are saved in this browser’s local storage for up to seven days so a refresh does not wipe them, until you discard them or the enquiry is sent. Choosing to use the brief in an enquiry also places a copy in this tab’s session storage for up to 30 minutes. The contact page shows that brief and then removes the transfer copy. An unsent enquiry, including your contact details, is kept in this browser for up to 24 hours so a failed send or a refresh does not clear it, and is removed after a successful send. Your enquiry is sent through Formspree only when you select Send enquiry. Copy controls use the clipboard only when selected.

Cookies

This website sets no cookies of its own and uses no analytics or advertising trackers. The only third-party cookies are those that Calendly may set — and only if you choose to visit Calendly’s separate booking website. See our Cookie Policy for details.

How long we keep it

We keep enquiry and booking data for as long as needed to deal with your request and for a reasonable period afterwards — normally up to 24 months after our last contact — unless we enter into a working relationship, in which case relevant records are kept for the duration of that relationship and for as long as the law requires afterwards. Server logs are kept only for a short period.

Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased in certain circumstances;
• restrict or object to our processing;
• data portability, where applicable;
• withdraw consent at any time, where we rely on consent.

To exercise any of these, email support@bidlow.co.uk. We will respond within one month.

Security

We take reasonable technical and organisational measures to protect your data, including encryption in transit (HTTPS) and limiting access to the people who need it. No method of transmission over the internet is completely secure, but we work to protect your information and respond appropriately to any data breach.

Complaints

If you have a concern about how we handle your data, please contact us first. You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO), at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it was last revised.